Browning Duke

Are your customer service representatives happy?

It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help.

Group Benefits-Customer Service Representative

You can submit your resume by visiting this link. If you know anyone who would be a great fit for this position, please pass the link along. Thanks!

When Utility Companies Buy OOH

Utility Companies don't always buy OOH, but when they do

Benefits Customer Service Representatives job with Impact Personnel

What utility companies are offering to help with higher bills expected this winter

Utility companies in the Ozarks are doing what they can to work with residents and their respective budgets.

What’s Driving Oil & Gas Companies Towards Electric Charging?

BP and Shell have already bought electric vehicle charging companies. Are ExxonMobil and others to follow?

5 Traits of an Ideal Social Customer Service Representative

Up until relatively recently, social customer service reps were considered purely mythical beings – like Santa Claus, or home agents who bathe regularly. However, with customer demand for support and service via social media rapidly growing, social customer service agents (let’s call them SCSRs to save us all some time) have become a reality. A necessity even – at least in organizations that aim to stay…

Employee Apps For Utilities Companies: The Essential Features You Should Include

Apps for utilities companies are great ways to increase productivity and improve decision-making. Read on to find out what apps your company should adopt.

What Utility Companies Should Know About ESG in Building

ESG standards are becoming increasingly followed, and many utility companies should become aware of how ESG impacts their work.

5 things utilities companies must do to future-proof themselves

Utilities companies must decide on the right strategic approach to tackle this new environment we're living in.

Well Answered. Well Data for Upstream Oil & Gas Companies

Seven steps to clean, trusted and aligned well data for upstream oil & gas companies.

Will a 1.5 degrees target trigger a death spiral for oil and gas companies?

The dominant assumptions regarding the transition of oil and gas companies are wrong. The evidence suggests it is far more likely they will fail, because they will not cope with the speed of change…

Upstream Oil, Gas Companies Keep Exploring Benefits of UAVs

Oil and gas companies continue to explore the potential benefits of using drones in their upstream operations.

Can a utility company ask for a deposit?

Explains that companies must send a written demand for a deposit, but the guidelines are different for low income people

Upstream Oil and Gas Company Finds Unconventional Value in Spotfire

This upstream oil and gas company is a leading natural gas and oil producer with expertise in developing tight gas, shale gas, coal bed methane, and unconventional oil resources. Its goals included being the most efficient and prudent operator among all oil and gas companies, especially for unconventional resources. To do that, it has to concentrate on efficiency in cost, execution, and data.

'Take little steps on our system': Utility company suggests small steps inside homes that help...

Utility companies say high temperatures lead to increased energy use, which strains the overall power grid.

Utility companies start hawking appliances

US utilities are helping to sell energy efficient gear in an attempt to give away more rebates to customers. Will the strategy work – and will buying new stuff really save energy?

How DCIM Helps Utility Companies?

Utility companies and data centres understand the term 'downtime' in a slightly different way than other sectors. For them, downtime means a power outage, and the reasons behind this could be several. For example, failure of critical machinery due to overheating or power cut. Utility companies can benefit significantly from data management. As we know, such companies handle a massive volume of data. In such situations…

Are we really stuck with the big private utility companies?

They can cause wildfires, putting thousands out of their homes, and flee into bankruptcy to avoid paying the price of their negligence.